Information & Privacy Policy

Here you can find information about Cassiopeia Yarns including postage, dyelots, weights and the lovely Privacy Policy. Not all of it is as boring as the Privacy Policy, but some of it is. 

If any information you need is not here, please do get in touch.


Colourways may be repeated but they will not necessarily stay exactly the same - for this reason all yarn & fibre is offered on a 'one-of-a-kind' basis.  Dyelot numbers are always included where yarn has been dyed in separate batches.


All orders are sent next working day whenever possible, I use Royal Mail & offer free UK delivery on orders above £20.  For other orders, I have done my best to get the postage costs as low as possible, but if you think it's not right please contact me and I can check. I offer a First Class upgrade for urgent UK orders. 


Welfare is incredibly important to me and none of Cassiopeia Yarns' fibre or yarn comes from mulesed sheep. 


I aim to ensure that all weights are accurate to within 5%, and wherever possibly I will try to ensure that items are overweight rather than under.

Dye Process

All combed tops & yarns are hand dyed by Katharine using professional acid dyes. Dyelots are listed, however the dye technique produces unique skeins so we recommend you alternate skeins if using more than one in a single project.

Every effort is made to exhaust dyes fully, however there may be some colour bleeding on first washing. Please be aware of this if you combine the yarn with a lighter colour.


Please do contact me if you have any issues at all with your order. I'll do my very best to put things right.

I do inspect all items before listing, but if something has slipped through then I will happily replace it.

Local Collection

If you're local and would like to pick your order up from my studio, please enter coupon code COLLECTION in my etsy shop to waive any postage charges and message me to arrange a time to collect..

Privacy Policy

1. Information I Collect

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorise Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;

- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as

1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and

2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Katharine Jeffery, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Alternatively, you may mail me at: Cassiopeia Yarns, Centurion House, Woodside Road, Bournemouth, BH5 2BA, UK.